Curious Minds Welcome

Every Jaxon Naturals product is handcrafted in small batches in Prince Edward Island, Canada. We focus on simple, natural ingredients that are effective, affordable, and easy to understand.

We carefully choose naturally derived ingredients whenever possible and avoid unnecessary additives. We believe in creating products that are gentle, effective, and made with ingredients you can recognize.

Yes. All Jaxon Naturals products are handcrafted in Prince Edward Island, Canada.

Never. We do not test our products on animals

Many of our products are suitable for sensitive skin, especially our Unscented Collection. Because everyone's skin is different, we recommend reviewing ingredient lists and performing a patch test before full use.

Many of our products are scented with essential oils or natural flavor oils. Specific ingredients are listed on each product page.

We currently ship throughout Canada, the United States, the United Kingdom, Australia, and New Zealand

• Free Canadian shipping on orders over $100.
• Flat rate Canadian shipping is $15.
• Untracked shipping for up to two lip balms is available within Canada for $2.
• International shipping rates are calculated at checkout.

Orders are typically processed within 2–5 business days. Delivery times vary depending on your location and shipping method selected.

Yes. We offer free weekly local delivery throughout Prince Edward Island

Yes, all tracked shipments receive tracking information by email. Please note that the $2 untracked lip balm shipping option does not include tracking.

International customers may be responsible for duties, taxes, or customs fees charged by their country. These fees are not included in your order total.

Because our products are handcrafted using natural ingredients, slight variations in color, texture, or scent may occur from batch to batch.

Store products in a cool, dry place away from direct sunlight and heat. Some products may soften or melt if exposed to high temperatures.

Most products are best used within 6–12 months after opening. Specific recommendations may vary by product.

Some products that contain water-based ingredients may include gentle preservatives for safety and stability. Water-free products may not require preservatives. Individual ingredient lists are available on each product page.

Most of our lip balms contain beeswax and are therefore not vegan.

Yes. We love partnering with retailers that share our values of natural, affordable self-care

Wholesale products require a minimum order quantity of 12 units per product type. For example, if a product comes in four scents, you may order three of each scent to reach the minimum.

Please visit our wholesale page or contact us directly for information about carrying Jaxon Naturals in your store.

Your happiness matters to us. If you experience an issue with your order, please contact us within 14 days of receiving your package so we can make it right.

Due to the nature of personal care products, we cannot accept returns of opened or used items. However, if there is a problem with your order, please reach out and we will work with you to find a solution.

Please contact us within 48 hours of delivery and include photos of the damaged items and packaging so we can assist you.